Events

Increase Capacity and Reach of Mobile Network

Problem The time and cost spent on their Mobile Network Expansion was a quarterly issue for the client, a large Multi-National Service provider with over 200 million subscribers. The challenge was that their customers were looking for better connectivity and user experience.  Approach Site studies were conducted with their Engineering teams to understand the challenges …

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Employee Communication Skills Development Program

Problem Effective Communication Skills was identified as an essential skill for the organization, which is a captive Contact Centre for an IT sector multinational corporation. It was mandated that all employees from Senior Management to Tech Support be assessed, mapped and trained to bring everyone on par across the organization. Approach The flexibility of the …

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40 Hour Skill Enhancement for New Hires

Problem The client, a large ITES company, had recruited Engineers from Campuses across the country as advance hires. In the interim they conducted online continuing skill enhancement on relevant technical topics but needed a program for Communication and Soft Skills.  Approach Our expertise with large scale distributed learning solutions enabled us to design a skill …

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Automation and Analytics for Customer Service Training

Problem Statement The client, a Global IT Services enterprise with over 150,000 employees, was facing a hiring to production forecast which was unprecedentedly high. The existing system of instructor led training would not scale towards creating a reliable supply of highly effective customer support executives, who would serve a wide range of processes from IT …

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Communication and Soft Skills Training for IT engineers

Problem Statement  The senior management of a large IT sector multi national with over 200,000 employees, as part of their growth and brand building strategy identified a few key aspects of their core business that would ensure its success. One of these aspects was to address the gap in communication skills and soft skills of their …

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