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Problem The service provider, a large operator with over 100 Million subscribers, was evaluating new technology to implement working while determining their overall needs of what a network footprint would look like as they launched into the market. With all the choices and claims by OEM’s it was difficult to make a choice from one …
Problem The time and cost spent on their Mobile Network Expansion was a quarterly issue for the client, a large Multi-National Service provider with over 200 million subscribers. The challenge was that their customers were looking for better connectivity and user experience. Approach Site studies were conducted with their Engineering teams to understand the challenges …
Problem The time and cost spent on recruitment was being calculated by the client, a large healthcare captive centre, both in terms of budget and manpower and more important reach. The forecast for recruitment was to grow the voice-based customer support business by 50% annually. In addition to duration of assessments there was a concern …
Problem Effective Communication Skills was identified as an essential skill for the organization, which is a captive Contact Centre for an IT sector multinational corporation. It was mandated that all employees from Senior Management to Tech Support be assessed, mapped and trained to bring everyone on par across the organization. Approach The flexibility of the …
Employee Communication Skills Development Program Read More »
Problem The client, a large ITES company, had recruited Engineers from Campuses across the country as advance hires. In the interim they conducted online continuing skill enhancement on relevant technical topics but needed a program for Communication and Soft Skills. Approach Our expertise with large scale distributed learning solutions enabled us to design a skill …
Problem The client, a large ITES company with over 200,000 global employees, had hiring locations across the country where candidates were recruited based upon their qualifications, technical skills and aptitude. However it was necessary to conduct a secondary communication skills competency test. As this was a time bound exercise that was to be proctored, all …
Problem Statement The client, a Global IT Services enterprise with over 150,000 employees, was facing a hiring to production forecast which was unprecedentedly high. The existing system of instructor led training would not scale towards creating a reliable supply of highly effective customer support executives, who would serve a wide range of processes from IT …
Automation and Analytics for Customer Service Training Read More »
Problem Statement The senior management of a large IT sector multi national with over 200,000 employees, as part of their growth and brand building strategy identified a few key aspects of their core business that would ensure its success. One of these aspects was to address the gap in communication skills and soft skills of their …
Communication and Soft Skills Training for IT engineers Read More »